Returns
Return & Exchange Policy
At Bella Scrubs Etc., we take pride in providing quality apparel and custom embroidery. Please review our return and cancellation policies carefully before placing your order.
Custom & Embroidered Items
All customized, personalized, appliquéd, and embroidered merchandise is FINAL SALE and cannot be returned, exchanged, or refunded.
Customers are responsible for reviewing all information submitted with their order, including names, credentials, spelling, garment size and color, thread colors, embroidery location, and other personalization details.
Please verify your selections carefully before submitting your order.
Order Cancellations
Custom embroidery orders may be canceled within 24 hours of purchase, provided production has not begun.
Once embroidery, appliqué, digitizing, garment preparation, or other customization has started, the order cannot be canceled, changed, returned, or refunded.
Non-Customized Merchandise
Eligible non-customized merchandise may be returned within 14 days of receipt.
To qualify for a return, merchandise must be:
- Unworn and unused
- In its original condition and packaging
- With all original tags attached
- Free of stains, deodorant, perfume, lotion, makeup, odors, pet hair, or other signs of wear
- Accompanied by proof of purchase
Items that do not meet these requirements will not be accepted for return.
Items Not Eligible for Return or Exchange
The following items are FINAL SALE:
Custom or embroidered merchandise; appliquéd or personalized merchandise; clearance and final-sale items; compression socks; gift cards; and any merchandise that has been worn, washed, altered, damaged, stained, or had its original tags removed.
Damaged, Defective, or Incorrect Orders
Please inspect your order when you receive it. If an item is defective, damaged, or you received an item different from what you ordered, please contact us promptly so we can review the issue.
If Bella Scrubs Etc. made an error in the customization of your order, please contact us so that we can evaluate the order and make it right.
Exchanges
For eligible, non-customized merchandise, the quickest way to obtain another size or item is to return the eligible merchandise and place a new order once the return has been approved.
Customized and embroidered merchandise is not eligible for exchange due to sizing issues. Please review the applicable garment size chart before ordering.
Refunds
Once an eligible return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Processing times vary depending on your bank or credit card provider.
Original shipping charges are non-refundable.
Questions or Return Requests
To request an eligible return or ask a question about your order, contact:
Bella Scrubs Etc.
400 Delaware Avenue, Suite A
McComb, Mississippi 39648
Call/Text: 601-551-5728
Email: info@bellascrubsetc.com
